US Based Support

U.S. Based Guest WiFi Support

24/7/365 Help Desk at 1-800-622-0396

Our live WiFi support is available 24/7/365 to ensure your guests get help quickly and efficiently, so smaller issues don’t become larger problems. Deep Blue is approved for all major retail and hotel brands and uses the best real-time monitoring tools in the business. We ensure all of our WiFi networks are running smoothly and your guests are enjoying their WiFi experience. We focus on our job so you can focus on yours.

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The Benefits of 24/7/365 WiFi Support

  1. Three-Tiered Support
    Deep Blue offers three levels of WiFi support to handle any issue. Our experienced, U.S.-based WiFi support team assists with troubleshooting both wired and wireless network issues via remote software, resolving problems in an efficient manner, and providing documented resolutions to our clients. From first-time users to highly-experienced technologists, our WiFi support engineers can help.
  2. SNMP Real-Time Monitoring
    At Deep Blue, we know that technology issues don’t sleep. That’s why we offer real-time WiFi support, monitoring, and alerts. We monitor your network around the clock to verify that the WiFi is functioning properly, quickly diagnosing and solving any issue in a timely manner. We also provide on-site visits, maintenance and emergency response teams upon request.
  3. Network Security
    In today’s hostile online environment, a managed WiFi service provider’s attention to security is vital to preventing malicious attacks and cyber vandalism. Deep Blue specializes in enterprise grade security for all of our clients, not only to guard against the latest attacks, including viruses, worms, phishing, spyware and spam, but also to secure remote access among branch offices, partners, guests and customers.
  4. Transparency and Accountability
    Transparency in all our support services leads to measurably better service. Your satisfaction is our priority. MyDeepBlue Dashboard provides personalized, data-driven accountability and reporting tools so that you always know what is happening with your WiFi network. All support calls are recorded for review at any time, and all steps taken to resolve issues are thoroughly documented.
  5. User Conferences
    Our commitment to understanding and delivering the latest technology doesn’t stop with our team. As a leading WiFi provider, Deep Blue hosts an annual user conference to educate our clients on the latest in WiFi standards, and share information on emerging technologies and network design trends that will not only inform our work but will impact the way our clients prepare for the future.
  6. Why Choose Deep Blue
    Deep Blue delivers the scalable and dependable hotel wireless network your property needs to keep your guests coming back for more. Our dedication to supporting the needs of our clients and ensuring all issues are solved in a timely manner make us a leader in client satisfaction. From our smallest client to global properties, we are committed to your success. See our testimonials here.

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Deep Blue Communications, LLC