Career Opportunities at Deep Blue Communications

Deep Blue Communications provides data, VoIP and IPTV for hospitality, retail and entertainment venues across the United States, Canada, Mexico and the Caribbean. It is the mission of Deep Blue's Human Resources Department to develop, implement and support programs and processes that add value to the company and its employees, leading to improved employee welfare, empowerment, growth and retention, while committed to the key business drivers, its management and prosperity for its customers, employees and shareholders.

Network Installation Engineer

Job Description: Deep Blue Communications is looking for an experienced Network Installation Engineer to join our growing team. This position reports to the Offsite Installation department, and will primarily work with our field technicians and contractors to deploy wired and wireless networks at customer locations. Additionally, the Network Installation Engineer will assist with configuration of hardware, coordination of projects, and managing contractors.. Requirements:
  • 3+ years of experience installing and configuring switches and firewalls
  • Strong record of hands-on configuration of enterprise grade L2 switches
  • Proven network implementation ability, project management skills, and thorough understanding of standard networking protocols and best practices
  • Ability to problem solve independently and also work in collaboration with colleagues
  • Ability to work in a fast paced environment and self-manage time
  • Strong ability to create documentation for end users
  • Experience adhering to standards as outlined by management and external sources (i.e. PCI, HIPAA, etc.) and willingness to make recommendations for better compliance
Skills / Qualifications:
  • Experience implementing enterprise level wireless networks (Ruckus, Cisco, Aruba, etc.)
  • Previous experience with HP, Brocade, or ZyXEL switches
  • Education or certification in a related field
Preferred Skills:
  • Full Time
  • Travel: 0%
Salary commensurate with experience


Tier 1 Helpdesk Support

Requirements:
  • Understanding of TCP/IP protocols
  • Understanding of the OSI Network model
  • Thorough Documentation skills
  • Proficient typing skills (directly related to the documentation aspect)
  • Accountability and ownership of issues you will be working on
  • Customer Service experience (phone or in person)
  • Ability to work in a fast paced environment
Preferred experience:
  • 1 year of providing support to less savvy end users
  • 1 Year Experience in a dedicated network support environment
  • Associate's degree in an IT Related Field
  • Experience working with an escalation process
As a Tier 1 Technician with our company, your job will include (but is not limited to) the following:
  • Answering phone calls from end users experiencing issues
  • Troubleshooting network issues (wired and wireless)
  • Communicating with end users and your helpdesk team to properly follow up on issues
  • Resolving escalated tickets efficiently
  • Escalating issues you cannot handle yourself
  • Configuration of network devices

Tier 2 Helpdesk Support

Requirements:
  • Understanding of TCP/IP protocols
  • Understanding of the OSI Network model
  • Thorough Documentation skills
  • Proficient typing skills (directly related to the documentation aspect)
  • Accountability and ownership of issues you will be working on
  • Customer Service experience (phone or in person)
  • Ability to work in a fast paced environment
Preferred experience:
  • 2 year of providing support to less savvy end users
  • 2 Year Experience in a dedicated network support environment
  • Associate's degree in an IT Related Field
  • Experience working with an escalation process
As a Tier 2 Technician with our company, your job will include (but is not limited to) the following:
  • Resolving escalated tickets efficiently
  • Troubleshooting network issues via remote software suite (wired and wireless)
  • Communicating with end users and your helpdesk team to properly follow up on issues
  • Identify and escalate to Tier 3
  • Configuration of network devices
Required experience:
  • Networking, network engineering, technical support: 2 years

Tier 3 Network Engineer

Requirements:
  • Thorough understanding of Layer 2 networks and VLAN structure
  • Ability to work on routers, switches, firewalls, controllers, and other industry standard devices
  • Excellent problem solving and ownership skills
  • Excellent time management skills
  • Ability to work in a fast paced environment
Preferred experience:
  • 5 years of experience in a network support environment
  • 2 Year Experience as a higher level technician that lower level technicians turn to for escalations, preferably at the highest level
  • (CLI or GUI) Experience with: Juniper, Cisco, HP, Zyxel
  • Associate's degree in an IT Related Field
  • Experience working with an escalation process
  • Relevant Networking Certifications
  • As a Tier 3 Network Engineer with our company, your job will include (but is not limited to) the following:
  • Resolving escalated tickets efficiently
  • Troubleshooting network issues via remote software suite (wired and wireless)
  • Communicating with end users and your helpdesk team to properly follow up on issues
  • Configuration of network devices
  • Take lead on complex networking issues
  • Work with engineering team to determine company best practices
  • Train and work with lower level technicians for internal growth success
  • Teach and hold accountability to those around you


Deep Blue Communications, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Deep Blue Communications, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Deep Blue Communications, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Deep Blue Communications, LLC’s employees to perform their job duties may result in discipline up to and including discharge.