Career Opportunities at Deep Blue Communications

Deep Blue Communications provides data, VoIP and IPTV for hospitality, retail and entertainment venues across the United States, Canada, Mexico and the Caribbean. It is the mission of Deep Blue's Human Resources Department to develop, implement and support programs and processes that add value to the company and its employees, leading to improved employee welfare, empowerment, growth and retention, while committed to the key business drivers, its management and prosperity for its customers, employees and shareholders.

Offsite Manager

The Offsite Manager’s main responsibility is to ensure that all offsite staff have the resources they need and have their install assignments scheduled and are properly supporting the onsite installers at the customers' site. Offsite technicians will be setting up VPN tunnels, making sure all devices are configured correctly and those devices are remotely accessible and properly documented as to their IP addresses, Mac addresses and installation location.

The Offsite Manager will ensure the Quality Control of the network monitoring maps. This position will coordinate with sales, engineering and installation teams to ensure that networks are well designed, equipment is prepared and shipped properly and all teams have the resources they need to install networks successfully. Additionally, the person in this role will ensure schedules are being met and are communicated with teams and customers.

Required Communication Skills:
  • Ability to communicate effectively with offsite teams and customers
  • Understand installation and offsite requirements
  • Coordinate resources and direct projects in the right direction in a timely manner
  • Ability to work in a fast paced and constantly changing environment
  • Delegate and allocate responsibilities efficiently to manage projects end to end
Required Leadership Skills:
  • Effectively lead teams and inspire others to achieve goals
  • Ability to identify strengths and weaknesses of team members and adjust roles and/or coordinate training of team members
  • Resource management skills
  • Encourage team interaction, boost employee motivation and appreciate team contribution
  • Ability to match project tasks with opportunities for development so that employee potential is utilized to the maximum
Organizational Skills:
  • Ability to console into switches via serial and configure devices with an IP address
  • Task allocation and performance evaluation of team members
  • Project scheduling and resource management
  • Must be extremely organized and can work in a fast paced, varied environment
  • Must be a clear communicator via telephone, email and text
  • Professional, optimistic and positive “can do” attitude
  • Ability to work under deadlines and ensure all schedules are met
  • Foster an efficient working environment to project teams and ensure objectives are met on schedule
Technical Skills
Offsite manager must at least have a cursory familiarity with the following concepts:
  • Ability to console into switches via serial and configure devices with an IP address
  • Ability to configure Wireless Access Points with an IP address via ethernet
  • Ability to come up with a logical layout for a WiFi network based on signal testing performed
  • Ability to configure firewalls and wireless LAN controllers
  • Ability to upgrade firmware on all above devices
  • Ability to execute Command Line Interface commands via PUTTY
  • Familiar with heatmapping concepts and software, able to set up wireless heatmap projects, able to measure distances and thoroughly test signal levels throughout hotels and buildings
  • Desired familiarity with the following products and devices: HP/Aruba Switches, Ruckus APs and Zone Directors, Zyxel USG Firewalls, Nomadix
  • Desired familiarity with the following software: Intermapper, PUTTY, Outlook, Excel, WiFi Analyzer (Android), InSSIDer, Airmapper
  • Familiar and has a basic knowledge of the concept of VLANs and how to create and modify them
  • Familiar with the concept of cloud based Wireless Controllers

Network Installation Engineer

Job Description: Deep Blue Communications is looking for an experienced Network Installation Engineer to join our growing team. This position reports to the Offsite Installation department, and will primarily work with our field technicians and contractors to deploy wired and wireless networks at customer locations. Additionally, the Network Installation Engineer will assist with configuration of hardware, coordination of projects, and managing contractors. Requirements:
  • 3+ years of experience installing and configuring switches and firewalls
  • Strong record of hands-on configuration of enterprise grade L2 switches
  • Proven network implementation ability, project management skills, and thorough understanding of standard networking protocols and best practices
  • Ability to problem solve independently and also work in collaboration with colleagues
  • Ability to work in a fast paced environment and self-manage time
  • Strong ability to create documentation for end users
  • Experience adhering to standards as outlined by management and external sources (i.e. PCI, HIPAA, etc.) and willingness to make recommendations for better compliance
Skills / Qualifications:
  • Experience implementing enterprise level wireless networks (Ruckus, Cisco, Aruba, etc.)
  • Previous experience with HP, Brocade, or ZyXEL switches
  • Education or certification in a related field
Preferred Skills:
  • Full Time
  • Travel: 0%
Salary commensurate with experience


Installation Technician

Cabling Skills:
  • Pulling, testing and terminating CAT5 / CAT6 / fiber optic cables in ceiling and through conduit
  • Ability to fish string / cable through conduit using fish tape
  • Installation of J-hooks and D-rings
  • Assembling wall mount racks
  • Punching down CAT5 / CAT6 cables to patch panels
  • Labeling cables and equipment
  • Putting together server racks and patch panels
  • Testing and certifying CAT5 / CAT6 cables and fiber optic
  • Familiar with 66/110 punch down blocks and troubleshooting analog telephone lines
Construction Skills:
  • Understanding the different types of construction styles and materials
  • Working with stud finders
  • Avoiding electrical and fire alarm wiring and conduits when mounting on walls and running cables
  • Familiar with the use of hammer drills and core drills for drilling through concrete
Mounting and Installing Skills:
  • Ability to properly mount indoor Wireless Access Points on or in ceilings and/or on walls in a professional looking manner
  • Ability to properly mount outdoor Wireless Access Points on walls, roofs and poles in a professional looking manner
Technical Skills:
  • Ability to console into switches via serial and configure devices with an IP address
  • Ability to configure Wireless Access Points with an IP address via Ethernet
  • Ability to come up with a logical layout for a WiFi networks based on signal testing
  • Ability to configure firewalls and wireless LAN controllers
  • Ability to upgrade firmware on all above devices
  • Ability to perform Command Line Interface commands via PUTTY
  • Familiar with heatmapping concepts and software
  • Ability to set up wireless heatmap projects, measure distances and thoroughly test signal levels throughout hotels and buildings
  • Proficient with Excel and detailed documenting equipment installed with locations, MAC addresses, pictures
  • Desired familiarity with the following products and devices: HP/Aruba Switches, Ruckus APs and Zone
  • Directors, Zyxel USG Firewalls, Nomadix
  • Desired familiarity with the following software: Intermapper, PUTTY, Outlook, Excel, WiFi
  • Analyzer (Android), InSSIDer, Airmapper
  • Familiar and has a basic knowledge of the concept of VLANs and how to create and modify them
  • Familiar with the concept of cloud based Wireless Controllers
Organizational Skills:
  • Must be an organized person who can work in a fast paced, varied environment with minimal direction
  • Must be a clear communicator via telephone, email and text
  • Professional, optimistic and positive “can do” attitude

Network Installation Support Specialist

Job Description Deep Blue Communications is looking for an entry level Offsite Support Specialist to join our growing team. This position reports to the Offsite/Installation department, and will primarily provide support to our field technicians and contractors for any technical needs. Additionally, the Offsite Support Specialist will assist with configuration of hardware, coordination of projects, managing contractors, and assist with answering the Offsite Queue. Required Skills
  • Strong ability to create documentation for end users
  • Ability to problem solve independently and also work in collaboration with colleagues
  • Solid understanding of basic networking and some knowledge of advance concepts
  • Ability to work in a fast paced environment and self-manage time
  • 6 months of Tier 2 support or 2 years work experience in related field
  • Follow procedures set by the Engineering/Offsite team to ensure consistency
  • Work with end users to correct installation issues, provide training and assistance as required.
Preferred experience:
  • Experience in a technical support role
  • Education or certification in related field Exposure to networking technologies (switches/firewalls/routers/access points) Familiarity with Ruckus, OpenMesh/Cloudtrax, Nomadix, Zyxel, Cisco/Meraki, and HP
Position Details:
  • Full Time (40 hours) – Daytime hours with evening requirements/flexibility
  • Pay commensurate with experience

Project Manager

Deep Blue Communications is looking for an experienced Project Manager to join our growing team. This position will focus on managing new and existing projects. Additionally, the Project Manager will work with installation and support teams on training and internal support items, as well as work on customer network security and standards compliance projects. Other responsibilities will include support for internal company infrastructure and other projects as assigned. Requirements:
  • 2+ years IT project management experience
  • 5+ years of work experience
  • Excellent documentation and communication skills
  • PMP certification or on a path to getting PMP Certification
Skills / Qualifications:
  • Understanding of wired and wireless computer networks
  • Knowledge/experience in Construction/building
  • Business Analyst skillset
Position Details:
  • Full Time Permanent
  • Salary is 50K – 75K+, Commensurate with Experience
Salary commensurate with experience


Tier 1 Helpdesk Support

Requirements:
  • Understanding of TCP/IP protocols
  • Understanding of the OSI Network model
  • Thorough Documentation skills
  • Proficient typing skills (directly related to the documentation aspect)
  • Accountability and ownership of issues you will be working on
  • Customer Service experience (phone or in person)
  • Ability to work in a fast paced environment
Preferred experience:
  • 1 year of providing support to less savvy end users
  • 1 Year Experience in a dedicated network support environment
  • Associate's degree in an IT Related Field
  • Experience working with an escalation process
As a Tier 1 Technician with our company, your job will include (but is not limited to) the following:
  • Answering phone calls from end users experiencing issues
  • Troubleshooting network issues (wired and wireless)
  • Communicating with end users and your helpdesk team to properly follow up on issues
  • Resolving escalated tickets efficiently
  • Escalating issues you cannot handle yourself
  • Configuration of network devices

Tier 2 Helpdesk Support

Requirements:
  • Understanding of TCP/IP protocols
  • Understanding of the OSI Network model
  • Thorough Documentation skills
  • Proficient typing skills (directly related to the documentation aspect)
  • Accountability and ownership of issues you will be working on
  • Customer Service experience (phone or in person)
  • Ability to work in a fast paced environment
Preferred experience:
  • 2 year of providing support to less savvy end users
  • 2 Year Experience in a dedicated network support environment
  • Associate's degree in an IT Related Field
  • Experience working with an escalation process
As a Tier 2 Technician with our company, your job will include (but is not limited to) the following:
  • Resolving escalated tickets efficiently
  • Troubleshooting network issues via remote software suite (wired and wireless)
  • Communicating with end users and your helpdesk team to properly follow up on issues
  • Identify and escalate to Tier 3
  • Configuration of network devices
Required experience:
  • Networking, network engineering, technical support: 2 years

Tier 3 Network Engineer

Requirements:
  • Thorough understanding of Layer 2 networks and VLAN structure
  • Ability to work on routers, switches, firewalls, controllers, and other industry standard devices
  • Excellent problem solving and ownership skills
  • Excellent time management skills
  • Ability to work in a fast paced environment
Preferred experience:
  • 5 years of experience in a network support environment
  • 2 Year Experience as a higher level technician that lower level technicians turn to for escalations, preferably at the highest level
  • (CLI or GUI) Experience with: Juniper, Cisco, HP, Zyxel
  • Associate's degree in an IT Related Field
  • Experience working with an escalation process
  • Relevant Networking Certifications
  • As a Tier 3 Network Engineer with our company, your job will include (but is not limited to) the following:
  • Resolving escalated tickets efficiently
  • Troubleshooting network issues via remote software suite (wired and wireless)
  • Communicating with end users and your helpdesk team to properly follow up on issues
  • Configuration of network devices
  • Take lead on complex networking issues
  • Work with engineering team to determine company best practices
  • Train and work with lower level technicians for internal growth success
  • Teach and hold accountability to those around you


Deep Blue Communications, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Deep Blue Communications, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Deep Blue Communications, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Deep Blue Communications, LLC’s employees to perform their job duties may result in discipline up to and including discharge.