FAQ

How do I get better WiFi for my guests and staff?
The first step to getting better WiFi is a professional site survey. Request a site survey here.

Is WiFi Deep Blue’s core business?
Yes, Deep Blue Communications core business is engineering, installing and supporting WiFi for hospitality, retail and entertainment venues.

What makes Deep Blue stand out compared to other WiFi service providers?
Some say WiFi providers are all the same, but that’s not true. Our Passion for WiFi make us stand out from the competition.

Does Deep Blue provide WiFi for retail?
Yes, Deep Blue is an approved WiFi provider for many retail outlets.

Does Deep Blue provide high user density WiFi such as amusement parks and stadiums?
Yes, Deep Blue is a WiFi provider for high user density environments. This includes both indoor and outdoor venues such as conferences, live entertainment events, and marinas.

Is Deep Blue an approved WiFi provider for my hotel?
Deep Blue is an approved WiFi provider for all major hotel brands and independent. Click here to see if we’re approved for your hotel brand.

Does Deep Blue have an enterprise level dashboard to monitor hotels real time?
Yes, the free MyDeepBlue Dashboard provides every one of our customers with a window into their WiFi network.

Can Deep Blue project manage an entire converged network installation?
Yes, with Deep Blue’s Enhanced Network Services our network engineers, installation technicians, and project managers bring it all together. We’ll install the network components and onboard all 3rd party technology services.

Can Deep Blue provide conference space WiFi management tools?
Yes, Deep Blue uses the industry standard elevenOS conference management tool.

Can Deep Blue develop custom software integrations?
Yes, Deep Blue’s in-house staff of developers can integrate any of your systems that have an API.

Does Deep Blue offer in-house cabling services?
Yes, Deep Blue can do the cabling ourselves or work with your chosen vendor to ensure the right cable is run where needed, to support all of the technology at your property, now and in the future.

Is Deep Blue’s help desk located in the US?
Yes, Deep Blue’s 24/7/365 help desk is located at our corporate headquarters in Latham, NY.

What is Deep Blue’s first call resolution rate?
Deep Blue’s first call resolution rate is over 94%.

What geographic area’s does Deep Blue serve?
Deep Blue serves the United States, Canada, Mexico, Latin America, and the Caribbean.

Are Deep Blue’s services limited to just WiFi?
No, Deep Blue is a nationally recognized supplier of wireless and wired network infrastructure and provides many related services. Call 1-844-544-3826 for more information.

What is an ISP?
An Internet Service Provider (ISP) is a company that provides you with access to the Internet.

What is bandwidth?
Bandwidth is the total maximum transfer rate, measured in Mbps (Megabits per second) of a network cable or device. It is a measurement of how fast data can be sent over a wired or wireless connection. Bandwidth is provided by your ISP.

How much bandwidth should I have?
The amount of bandwidth you should have depends on your guest’s Internet usage. With MyDeepBlue Dashboard you can monitor guest usage to determine whether your bandwidth is sufficient. If you’re consistently peaking at 80-95% during business hours you probably need more.

How is bandwidth measured?
Bandwidth is measured in Mbps (Megabits per second).

What bandwidth issues should I watch for?;
If you see your bandwidth saturation levels consistently peaking at 80-95% during business hours, your guest Internet experience is probably suffering. Check your MyDeepBlue Dashboard guest surveys for complaints, if you see complaints, it’s time to ask your ISP for more bandwidth.

What are Mbps?
Mbps is a unit of measure used in measuring broadband speed. To stream a movie in HD you need between 1.6 Mbps and 5.3 Mbps, music requires 2 Mbps, Skype requires .3 Mbps, and Facebook users require .03 Mbps.

What is a good bandwidth utilization rate?
A consistent bandwidth utilization rate below 40% is excellent.

What does my Wi-Fi network consist of
Your network can consist of wireless access points, a controller, router, switch, gateway or firewall.

What is SNMP monitoring?
SNMP (simple network management protocol) is an Internet-standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior.

What is a wireless access point (WAP)?
A wireless access point (WAP) is a networking hardware device that allows a Wi-Fi compliant device to connect to a wired network. These are placed strategically throughout your property to provide network access to your guests.

What is a router?
A router is a device that joins multiple computer networks together via either wired or wireless connections.

What is a switch?
A switch is a device that enables devices within a network to communicate to each other efficiently.

What is a gateway?
A gateway is a device that connects a network to the Internet. It can also act as a firewall.

What is a VPN tunnel?
A virtual private network (VPN) extends a private network across a public network, such as the Internet. It enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network. Applications running across the VPN may therefore benefit from the functionality, security, and management of the private network.

Deep Blue Communications, LLC