Requirements:
- Understanding of TCP/IP protocols
- Understanding of the OSI Network model
- Thorough Documentation skills
- Proficient typing skills (directly related to the documentation aspect)
- Accountability and ownership of issues you will be working on
- Customer Service experience (phone or in person)
- Ability to work in a fast paced environment
Preferred experience:
- 2 year of providing support to less savvy end users
- 2 Year Experience in a dedicated network support environment
- Associate’s degree in an IT Related Field
- Experience working with an escalation process
As a Tier 2 Technician with our company, your job will include (but is not limited to) the following:
- Resolving escalated tickets efficiently
- Troubleshooting network issues via remote software suite (wired and wireless)
- Communicating with end users and your helpdesk team to properly follow up on issues
- Identify and escalate to Tier 3
- Configuration of network devices
Required experience:
- Networking, network engineering, technical support: 2 years
