Tier 2 Helpdesk Support

Requirements:

  • Understanding of TCP/IP protocols
  • Understanding of the OSI Network model
  • Thorough Documentation skills
  • Proficient typing skills (directly related to the documentation aspect)
  • Accountability and ownership of issues you will be working on
  • Customer Service experience (phone or in person)
  • Ability to work in a fast paced environment

Preferred experience:

  • 2 year of providing support to less savvy end users
  • 2 Year Experience in a dedicated network support environment
  • Associate’s degree in an IT Related Field
  • Experience working with an escalation process

As a Tier 2 Technician with our company, your job will include (but is not limited to) the following:

  • Resolving escalated tickets efficiently
  • Troubleshooting network issues via remote software suite (wired and wireless)
  • Communicating with end users and your helpdesk team to properly follow up on issues
  • Identify and escalate to Tier 3
  • Configuration of network devices

Required experience:

  • Networking, network engineering, technical support: 2 years

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Deep Blue Communications, LLC