Tier 3 Network Engineer

Requirements:

  • Thorough understanding of Layer 2 networks and VLAN structure
  • Ability to work on routers, switches, firewalls, controllers, and other industry standard devices
  • Excellent problem solving and ownership skills
  • Excellent time management skills
  • Ability to work in a fast paced environment

Preferred experience:

  • 5 years of experience in a network support environment
  • 2 Year Experience as a higher level technician that lower level technicians turn to for escalations, preferably at the highest level
  • (CLI or GUI) Experience with: Juniper, Cisco, HP, Zyxel
  • Associate’s degree in an IT Related Field
  • Experience working with an escalation process
  • Relevant Networking Certifications
  • As a Tier 3 Network Engineer with our company, your job will include (but is not limited to) the following:
  • Resolving escalated tickets efficiently
  • Troubleshooting network issues via remote software suite (wired and wireless)
  • Communicating with end users and your helpdesk team to properly follow up on issues
  • Configuration of network devices
  • Take lead on complex networking issues
  • Work with engineering team to determine company best practices
  • Train and work with lower level technicians for internal growth success
  • Teach and hold accountability to those around you

Apply Now

Deep Blue Communications, LLC