Fonda-Fultonville High School is located in the foothills of the Adirondack Mountains of upstate New York. It traces its roots back to the late 1700s when students in both Fonda and Fultonville, NY were educated in privately-owned brick buildings. Today, over 500 students and faculty utilize the modern campus.
The school was experiencing a number of network outages, making it difficult for students and faculty to complete their daily work. To make things worse, the IT department had to call for support and wait a day or two before their issue was addressed. Without the ability to access their network infrastructure, the school was unable to identify smaller problems before they became widespread outages.
“If the network is down, teachers can’t teach and students can’t learn,” said Bill Cooper, Network and Systems Administrator for the Fonda-Fultonville School District. “It is imperative that problems are resolved quickly. It was difficult to get support with our previous vendor. We would call and often wait a day or two before we heard back and then they wanted to charge us for any information.”
The district also tried putting home grade wireless routers in halls and rooms with poor results. With a lack of technical support and an unreliable system, the school knew they needed to change to ensure their district could keep pace with the latest technology.