Imagine if your hotel guests checked into their room to find the power was out, or that it only worked some of the time? Well, that’s exactly how they feel when your hotel WiFi doesn’t perform. Like electricity and hot water, WiFi is a utility that has become integral to the guest experience, and your…
Read More

What’s one of the first things you do when you check into a hotel? Log into the hotel WiFi? You’re not alone. In fact, 65% of hotel guests log into the free hotel WiFi network within 7 minutes of arriving. Unfortunately, hackers have figured out a way to take advantage of this common occurrence. By…
Read More

Most hospitality and hotel businesses view guest WiFi as an expense and a burden – the cost of installation, maintenance and support, not to mention the potential for customer complaints – but what if you could flip the switch and turn your cost center into profit center? The fact is, you can (and it’s easier…
Read More

In recent years, fast, reliable hotel WiFi has evolved from a guest perk to a standard expectation. The availability of WiFi has become a major factor in how people choose their accommodations, both for business and pleasure. It seems even small, independent hotels are now including “Free Hotel WiFi” on the ever-growing list of guest…
Read More

A guest’s journey has many stages involving many hotel guest touchpoints. You may think you have them all figured out, but don’t forget – your WiFi technology is all that stands between success and failure. With the right hotel WiFi network and guest services, it’s easy to remove sources of friction and provide personalized service based…
Read More

#1 The Guests Come First Delivering a great guest WiFi experience is number one and a great hotel WiFi network is the way to accomplish this. As the most requested – and complained about amenity – WiFi is make or break for a hotel. If your hotel WiFi is spotty, a visitor may look for another hotel on…
Read More

Today, many new technologies are shaping hotel guest engagement. Face-to-face and phone conversations have been taken over by SMS and online communication. We’ve moved from weekly phone conversations to the daily back and forth of instant messaging, Twitter, and Facebook posts. The online distribution of events and ideas, images and video, and guest reviews has…
Read More

In addition to fast & reliable Hotel WiFi, these 4 guest room technologies provide the basis for interacting and engaging with your guests, and will help you better monetize your guest rooms. 1. SUPPORT STREAMING SERVICES AND GUEST CONTENT With the introduction of new streaming services and devices, the cord cutter population is growing rapidly….
Read More

The Internet of Things is expanding into your guest rooms in ways you probably can’t imagine. Here’s a list of 5 smart guest room technology essentials that every hotel needs to increase guest satisfaction. And it all starts with fast, reliable hotel WiFi. 1. PERSONALIZATION The personalized and enhanced guest room experience is being developed…
Read More

Resilient. Robust. Reliable. These are probably not the words that many hotel guests would use to describe their most recent experience with hotel Wi-Fi. It’s more like, ‘We have the technology to put a man on the moon, but we can’t post an Instagram picture of this amazing Scallop Sashimi from our hotel room. What…
Read More

Creating A Bandwidth Management Strategy Bandwidth management is an investment that pays off in customer satisfaction and cost savings. Anyone who has had to access a mobile data connection has experienced the frustration that comes with a slow connection or unreliable speeds. These problems may occur from insufficient bandwidth or an overload of the network,…
Read More

Have you been getting calls to the front desk lately about spotty hotel WiFi in certain rooms or slow connections across the board? Wireless internet connections are hospitality industry standard these days, and nowhere is this more obvious than in customer expectations. Your guests expect access to hotel WiFi while staying with you, and they…
Read More

With expensive cellular data packages making users more reliant on available WiFi networks, it’s only a matter of time before free hotel WiFi becomes a necessity for travelers instead of a bonus luxury. Let’s take a look at the evidence: We use the Internet for just about everything these days: restaurant recommendations, directions, work, communication,…
Read More

Guests are bringing their own content to your hotel. Are you ready for them? The days of pay per view and cable TV in the home are waning. That trusty old cable / pay per view box is quickly becoming a thing of the past. Set-top boxes and ports for streaming video and gaming have…
Read More

Think great WiFi doesn’t matter? Think again. Your guests demand the best hotel WiFi so they can access everything important to them via their mobile devices – from check-in to check-out and everywhere in between. So, do you have your guests’ needs covered? Here are 4 WiFi myths debunked. Myth # 1: My guests will be…
Read More