Imagine if your hotel guests checked into their room to find the power was out, or that it only worked some of the time? Well, that’s exactly how they feel when your hotel WiFi doesn’t perform. Like electricity and hot water, WiFi is a utility that has become integral to the guest experience, and your…
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Most hospitality and hotel businesses view guest WiFi as an expense and a burden – the cost of installation, maintenance and support, not to mention the potential for customer complaints – but what if you could flip the switch and turn your cost center into profit center? The fact is, you can (and it’s easier…
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In recent years, fast, reliable hotel WiFi has evolved from a guest perk to a standard expectation. The availability of WiFi has become a major factor in how people choose their accommodations, both for business and pleasure. It seems even small, independent hotels are now including “Free Hotel WiFi” on the ever-growing list of guest…
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A guest’s journey has many stages involving many hotel guest touchpoints. You may think you have them all figured out, but don’t forget – your WiFi technology is all that stands between success and failure. With the right hotel WiFi network and guest services, it’s easy to remove sources of friction and provide personalized service based…
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#1 The Guests Come First Delivering a great guest WiFi experience is number one and a great hotel WiFi network is the way to accomplish this. As the most requested – and complained about amenity – WiFi is make or break for a hotel. If your hotel WiFi is spotty, a visitor may look for another hotel on…
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Today, many new technologies are shaping hotel guest engagement. Face-to-face and phone conversations have been taken over by SMS and online communication. We’ve moved from weekly phone conversations to the daily back and forth of instant messaging, Twitter, and Facebook posts. The online distribution of events and ideas, images and video, and guest reviews has…
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In addition to fast & reliable Hotel WiFi, these 4 guest room technologies provide the basis for interacting and engaging with your guests, and will help you better monetize your guest rooms. 1. SUPPORT STREAMING SERVICES AND GUEST CONTENT With the introduction of new streaming services and devices, the cord cutter population is growing rapidly….
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The Internet of Things is expanding into your guest rooms in ways you probably can’t imagine. Here’s a list of 5 smart guest room technology essentials that every hotel needs to increase guest satisfaction. And it all starts with fast, reliable hotel WiFi. 1. PERSONALIZATION The personalized and enhanced guest room experience is being developed…
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Resilient. Robust. Reliable. These are probably not the words that many hotel guests would use to describe their most recent experience with hotel Wi-Fi. It’s more like, ‘We have the technology to put a man on the moon, but we can’t post an Instagram picture of this amazing Scallop Sashimi from our hotel room. What…
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Creating A Bandwidth Management Strategy Bandwidth management is an investment that pays off in customer satisfaction and cost savings. Anyone who has had to access a mobile data connection has experienced the frustration that comes with a slow connection or unreliable speeds. These problems may occur from insufficient bandwidth or an overload of the network,…
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Have you been getting calls to the front desk lately about spotty hotel WiFi in certain rooms or slow connections across the board? Wireless internet connections are hospitality industry standard these days, and nowhere is this more obvious than in customer expectations. Your guests expect access to hotel WiFi while staying with you, and they…
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With expensive cellular data packages making users more reliant on available WiFi networks, it’s only a matter of time before free hotel WiFi becomes a necessity for travelers instead of a bonus luxury. Let’s take a look at the evidence: We use the Internet for just about everything these days: restaurant recommendations, directions, work, communication,…
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Think great WiFi doesn’t matter? Think again. Your guests demand the best hotel WiFi so they can access everything important to them via their mobile devices – from check-in to check-out and everywhere in between. So, do you have your guests’ needs covered? Here are 4 WiFi myths debunked. Myth # 1: My guests will be…
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As a professional hotelier you know that the secret to a successful property is in the details. You make certain your sheets are crisp, bathrooms are spotless, your staff is friendly, helpful, but also unobtrusive and a host of other details that make a guest’s experience a good one. Now there is a new item…
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What are Converged Networks for Hospitality? Put simply, a converged network is the grouping of telephone, video and data communication within a single network. Designing and managing all of these within one network offers convenience and flexibility that are simply not possible with separate infrastructures. No longer do properties need different cables for different services….
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Luxury hotels and resorts are in constant competition to win over and retain the loyalty of their client base. Every detail of their guests’ rooms is chosen to provide the ultimate in comfort and luxury. They train their staff to offer superior customer service and to do whatever it takes to ensure that guests are…
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